Location: Hyderabad
Team: Technology
Role: Application Developer
Experience: 3-5 years
Skill: AWS
Job Responsibilities
- Working on the different functional areas within Global Command Center.
- Responsibilities include maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of customer experience across different business lines.
This would involve working with learn various tools which are used to obtain information required by the parties in question. - Handling exceptions wherein there is a deviation from the plan due to issues at sites, vendors or incoming volumes.
- Suggesting changes for improvement of processes and amending SOPs once these are approved
- Project Management – Identifying requirements and working with Software teams to improve tools and suggest automation possibilities
- Identifying recurring instances of exceptions and taking actions to eliminate the root causes
- Working on trend analysis to help with scheduling
- Generating metrics and analyzing these to identify problem areas and suggest improvements
- Assisting in training new hires
PREFERRED QUALIFICATIONS
- Excellent communication skills
- Bachelors degree with good academic record + MBA from T I schools.
- Excellent problem-solving, mathematical and analytical skills
- Good project management skills
- Demonstrated ability to work in a team and assist team members on complex issues
- Proficient in MS Office and working on databases
- SQL or AWS proficiency is a plus
