Location: Chennai.
Team: Technology
Role: Application Developer
Skill: AWS
Primary Responsibilities
- Provide daily operational support for Suite of applicationsthat PI Application Management Engineering team manage
- ProvideCI-CD services for all the applications hosted in Windows 2012 and Linux
- Respondto user inquiries regarding application-related issues.
- Develop/Provideautomated continuous monitoring capability for the supported applications.
- Participatein small to large initiatives ranging from application incident resolution workto project related tasks.
- Documentoperational procedures and share knowledge with the rest of the Operations teamand other teams.
The Skills that are Key to this role
- Focus on improvements in Automations, Logging and Monitoring.
- DevOps implementation knowledge in Cloud would be anadded advantage.
- Knowledge on Genesys Suite of Applications would bean added advantage.
- Establish plan for continuous improvement regardingstability and availability.
- Metrics and reporting around various areasincluding, but not limited to, application performance & monitoring,incident and problem management, etc.
- Site Scope, Splunk, Dynatrace and any other Automationsfor monitoring.
- Provenanalytical and problem-solving skills.
- Must be capable of learning complex processes quicklyand ability to acquire knowledge through self-learning.
- Ability to work as part of a team as well asindependently.
- The applicant should demonstrate effective communicationskills; both written and verbal.
- Abilityto learn and work quickly to meet business deadlines.
- The Skills that are Good to Have forthis role
- Abilityto triage/follow up on incidents until the root cause is determined.
- CI-CDimplementation on AWS Cloud.
- Abilityto setup end-to-end monitoring including synthetic monitoring.
- Abilityto assume Crisis Manager role during high impact issues.
