Location: Chennai
Experience: 4+ years
Role: Data Scientist
What you’ll be doing…
- Develop and enhance unstructured data sources (Voice calls, Chat interactions, Social Media interactions, other) to identify key business drivers, gain valuable actionable insights & business improvement opportunities.
- Ad hoc, work load reduction analysis, and reporting leveraging information from varied sources including: Verint Speech Analytics, Clarabridge, Enterprise Data Warehouse for transactions, customer segmentation, Sales channel to provide well-rounded business insights and recommendations for action designed to drive improvement that leads to increased productivity, cost savings, Customer Service performance and growth
- Assess and analyze improvement opportunities to eliminate redundancies and inconsistencies in Customer Service across the enterprise and leverage resources to align to the new standards and close the gaps.
- Utilize data mining and call listening to evaluate, analyze and critically inspect performance/trend results.
- Builds cross-functional relationships to obtain insights, share analysis, and be alert to emerging trends within all aspects of the business as they relate to Customer Service.
